01 / Terms

Best10 Insights Terms and Conditions

These Terms and Conditions set out the framework for enjoying the offline poker lounge, refined restaurant dining, and hosted card room experiences at Best10 Insights in Australia. By entering the venue, making a reservation, or joining a card table, you agree to be bound by these Terms as updated from time to time.

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Best10 Insights is a physical, in‑person hospitality venue. Access to the poker lounge and card room is restricted to guests who meet our age policy and conduct expectations. These Terms apply in conjunction with our Privacy Policy and Cookie Policy.

These Terms and Conditions (Terms) govern the use of the Best10 Insights restaurant, poker lounge, and card room (the Venue) operated in Australia. They apply to all guests, visitors, and groups who dine with us, join our offline poker tables, attend hosted card nights, or participate in private events.

By accessing the Venue, browsing our informational content at https://best10insights.com, making a reservation, or engaging with any aspect of our in‑person dining and card lounge experiences, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Best10 Insights is an upscale hospitality destination focused on refined restaurant dining, social offline poker sessions, classic card games, and curated group experiences. We provide structured entertainment and premium lounge hospitality in a safe, respectful, and welcoming environment. The Venue does not provide online gambling or remote gaming services of any kind.

If you do not agree with any part of these Terms, you should not enter the Venue, make a reservation, or participate in our poker lounge or card room activities. We recommend that regular guests review these Terms periodically to stay informed of our latest conditions and house guidelines.

Best10 Insights operates in accordance with applicable Australian laws and responsible hospitality practices. Access to the restaurant, lounge, poker tables, and classic card game areas is subject to the following conditions.

Age requirements

Access to the dedicated poker lounge, card room, and hosted offline poker evenings is restricted to guests who meet the legal age requirements in the relevant Australian jurisdiction. Guests may be asked to provide valid photographic identification upon entry or when joining a table.

Family dining in the restaurant area may, at our discretion and subject to local regulations, be available to younger guests when accompanied by a responsible adult. However, participation in poker lounge or card room activities remains subject to age and suitability checks.

Responsible hospitality

Our team is trained in responsible service and hospitality. We reserve the right to limit, delay, or refuse service of food and beverages, or to restrict access to parts of the Venue, where we reasonably consider it necessary to protect the comfort, safety, or wellbeing of guests and staff.

Right to refuse entry or remove guests

Management may, at its discretion, refuse entry or request that a guest leave the Venue where behaviour, dress, or identification requirements are not met, or where these Terms are breached. In particular, disruptive conduct within the card lounge, poker room, or restaurant dining spaces may lead to immediate removal and future booking restrictions.

To make the Best 10 experiences in our restaurant and card lounge accessible to all, we ask guests to plan ahead, respect fellow diners and players, and follow the guidance of our hosts and floor team.

The Best10 Insights poker lounge and card room are designed for relaxed, in‑person social play. To keep our offline poker experiences comfortable and fair for everyone, the following house rules apply.

Table etiquette and conduct

Guests joining poker tables or classic card games must follow the direction of our floor hosts and dealers. We expect courteous conversation, respect for other players, and careful handling of cards, chips, and table accessories. Aggressive or disruptive behaviour is not tolerated.

Seats at the poker tables may be allocated according to reservations, event format, or host instructions. Swapping seats or moving between tables is only permitted with the consent of the host to maintain the flow of play.

House rules and formats

The Venue offers a range of curated formats for offline poker and classic card games. For clarity and comfort, each table will operate under a clearly communicated set of house rules consistent with the style of game or tournament night selected. Our team will provide guidance on structure, pace of play, and table limits that align with the social and hospitality‑led character of the Venue.

We frequently feature editorial themes such as the Top 10 Offline Tournament Night Ideas or the Best 10 Classic Card Games for the Card Lounge. These curated lists are for inspiration only and do not alter the binding nature of the house rules communicated by our hosts on the night.

Fair play and integrity

Cheating, collusion, or any behaviour that undermines fair play in the poker lounge or card room is strictly prohibited. Management may remove players from a game, restrict access to the poker lounge, or cancel future bookings where integrity concerns arise.

Use of devices, notes, or reference materials at the table may be limited or restricted to preserve the shared, social nature of our card room experiences. Guests are encouraged to focus on the table, the company, and the hospitality of the evening.

Best10 Insights combines chef‑led restaurant dining with a sophisticated card lounge. To deliver a seamless experience at every table, the following dining and reservation terms apply.

Reservations

We strongly recommend reservations for restaurant dining, hosted offline poker evenings, and card lounge seating, especially for our Top 10 Reasons to Visit Our Offline Poker Lounge feature nights and editorially curated experiences. Bookings can be requested through our Reservations page or via the contact details listed on our Contact Us page.

When making a reservation, guests should provide accurate details, including preferred date, time, party size, and any special requirements such as accessibility needs, dietary considerations, or interest in specific poker tables or classic card games.

Seating and timing

Table allocations for the restaurant and card lounge are determined by our team to balance comfort, service flow, and event programming. While we endeavour to honour seating preferences, we cannot guarantee specific tables.

To maintain the rhythm of our dining and card room schedule, seating times may be set for certain sessions. Arriving late may reduce your time at the table or, in some cases, result in your reservation being shortened or released to waiting guests.

Changes, delays, and cancellations

We understand that plans may change. Guests are asked to advise us of any adjustments to their reservation, including changes to party size, as early as possible. Management reserves the right to apply specific conditions to larger group bookings for the poker lounge or private card room, which will be communicated at the time of confirming your reservation.

In rare circumstances, we may need to adjust seating times, move a reservation within the Venue, or reschedule a hosted card night. Where this occurs, we will contact you using the details supplied at the time of booking.

Best10 Insights specialises in thoughtfully curated private poker evenings, signature dining celebrations, and corporate card room events. Our Best 10 Lounge Experiences for Groups inspire how you might use our restaurant, poker lounge, and card room spaces, but all private events are ultimately governed by the specific terms agreed at confirmation.

Event proposals and confirmations

Enquiries for private events or group bookings should be made through our Private Events or Contact Us pages. Following your enquiry, we may provide a tailored proposal outlining the dining format, card lounge configuration, hosted poker components, and any additional hospitality elements.

An event is only considered confirmed once you have accepted our written proposal and any specified conditions. Additional event‑specific terms may apply to exclusive use of the card room, hosted offline tournament formats, or customised menu experiences.

Group responsibilities

The organiser named on the event confirmation is responsible for ensuring that all attendees understand and comply with these Terms, including our age policy, dress code, and conduct expectations. Our team will work with you to design an evening that reflects our Top 10 hallmarks of Australian hospitality: elevated dining, relaxed hosting, and respectful card play.

Adjustments and unforeseen changes

We will endeavour to accommodate reasonable changes to guest numbers, timing, or programming in the lead‑up to your private restaurant or poker lounge booking. Any such changes are subject to availability and may require updated confirmation in writing.

In the unlikely event that we need to vary the agreed room layout, card table configuration, or dining format due to operational or safety considerations, we will propose a suitable alternative within the Venue that maintains the essence of your planned experience.

Our professionally hosted entertainment is central to the Best10 Insights experience. From leisurely after dark offline poker sessions to editorially inspired evenings such as the Top 10 Wine Pairings for an Offline Poker Evening, all hosted formats are curated to be social, inclusive, and hospitality‑driven.

Hosted poker nights and card experiences

During hosted poker nights, floor staff and dedicated hosts coordinate seating, explain the format, and manage the pace of play. Guests must follow their directions at all times. Requests to move tables, join games in progress, or alter the structure of the evening may be accommodated at the host's discretion, subject to fairness and flow.

Entertainment guidelines

We ask guests to treat our hosts, dealers, entertainers, and fellow players with courtesy and respect. Excessive noise, disrespectful remarks, or behaviour that detracts from the shared enjoyment of the room may result in removal from the hosted segment or, in more serious cases, from the Venue.

Editorial themes and promotions

From time to time, we may highlight themed evenings and editorial lists such as the Best 10 Dishes for a Card Room Night or the Top 10 Offline Tournament Formats. These themes are curated experiences that celebrate the connection between restaurant dining, lounge hospitality, and classic card culture. Participation in a themed evening remains subject to these Terms and any event‑specific conditions notified at the time of booking.

To preserve the refined, light‑filled character of our restaurant and card lounge, Best10 Insights maintains a considered dress code and clear expectations around conduct.

Dress code

Smart, relaxed attire is requested throughout the Venue. Guests are encouraged to dress in a manner that befits an upscale Australian restaurant and signature lounge environment. Management may refuse entry or request that a guest relocate or depart where clothing is deemed inappropriate for the setting.

General conduct

We expect all guests to behave respectfully towards other diners, players, and our team. This includes moderating language, keeping shared spaces comfortable, and following reasonable requests from staff. Intimidating, discriminatory, or otherwise offensive behaviour is not tolerated.

Specific conduct requirements apply inside the card room and at the poker tables, where fair play, table etiquette, and cooperation with hosted formats are essential. Guests who fail to meet these standards may be asked to step away from the game or leave the Venue.

Photography and devices

Discreet photography of your dining experience is welcomed where it does not disturb other guests. Photography or recording that focuses on other players, poker tables, classic card games, or staff members requires express consent from those individuals and from management.

Use of mobile devices should remain considerate. We ask that you avoid loud calls or disruptive screen use, particularly in the poker lounge where focus and ambience are central to the experience.

Best10 Insights is committed to providing a welcoming and comfortable environment for all guests. Our restaurant, poker lounge, and card room have been thoughtfully designed to balance premium aesthetics with practical accessibility considerations.

Access and movement

Where possible, circulation paths, seating layouts, and access points are arranged to accommodate a wide range of mobility needs. Certain areas of the Venue may have capacity or layout constraints, particularly during hosted offline poker evenings, but we will always do our best to find an arrangement that suits your requirements.

Guests with specific accessibility needs are encouraged to note these when making a reservation via our Reservations page or when contacting us through Contact Us. This allows us to recommend the Top 10 most suitable dining tables, lounge seats, or card room arrangements for your visit.

Amenities

The Venue offers a range of amenities consistent with modern Australian hospitality, which may include accessible restrooms, varied seating styles, and thoughtful lighting to support both dining and card play. Availability can vary based on configuration and event activity on a given day.

If you have questions about specific amenities, support animals, or accessibility for private events and corporate bookings, please reach out ahead of your visit so our team can assist.

All intellectual property associated with Best10 Insights, the restaurant, poker lounge, and card room is protected under applicable laws.

Branding and creative assets

The Best10 Insights name, monogram, logos, visual identity, menu design, card lounge styling, and any associated Top 10 or Best 10 editorial frameworks are owned or licensed by us and may not be used without our prior written consent.

Content and imagery

All original written content, photography, videography, and design elements featured within the Venue and on https://best10insights.com are protected intellectual property. This includes imagery of our restaurant dining spaces, poker tables, chips, classic card games, private events, and hosted entertainment.

Guests may not reproduce, republish, or commercially exploit any of our creative materials without express written permission. Limited personal sharing of images captured during your visit is welcomed where it is respectful, non‑commercial, and compliant with our conduct and privacy expectations.

Third‑party rights

Some of the content and experiences at Best10 Insights may involve third‑party partners, such as wine producers, entertainment professionals, or creative collaborators. Their intellectual property remains the property of those respective owners and is subject to their own conditions of use.

Best10 Insights takes guest privacy seriously. We collect and handle personal information in a manner consistent with Australian privacy expectations and our commitment to thoughtful hospitality.

Booking and inquiry data

When you submit a reservation request, private event enquiry, or general question via our Reservations or Contact Us pages, we may collect information such as your name, contact details, preferred dates, party size, and any notes you provide about your dining or card lounge preferences.

This information is used to manage your booking, tailor your restaurant and poker lounge experience, and communicate with you about your visit. We may also use aggregated, de‑identified information to understand how guests engage with our Top 10 themed evenings and hospitality offerings.

Digital experience

Our website may use cookies or similar technologies to support functionality, improve navigation, and better understand how visitors explore sections such as Restaurant & Lounge, Offline Poker Experience, Card Games & Packages, and Private Events. Details of these practices are set out in our Privacy Policy and Cookie Policy.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference, or unauthorised access. Access to booking and enquiry records is limited to team members who require that information to coordinate restaurant dining, lounge hospitality, or card room and event experiences.

Personal information is retained only for as long as necessary to manage reservations, provide tailored service, meet legal obligations, and support the ongoing refinement of our Best10 Insights hospitality offering.

We welcome questions about these Terms and about how they relate to our restaurant, poker lounge, card room, and hosted entertainment.

How to contact us

If you have any queries, feedback, or requests for clarification regarding these Terms and Conditions, or if you would like to discuss the Best 10 ways to tailor a private card lounge or dining experience for your group, please contact us through our Contact Us page.

For enquiries related to reservations, card games and packages, or event concepts, you may also explore:

Changes to these Terms

We may update these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or the evolution of our restaurant and card lounge experiences. The updated Terms will be posted at https://best10insights.com/terms-and-conditions/, with the revised version taking effect upon publication unless otherwise stated.

Where changes are significant or affect existing reservations, private poker events, or group bookings, we may, at our discretion, provide additional notice via the contact details associated with your booking.

By continuing to visit the Venue, dine with us, enjoy our offline poker lounge, or participate in our hosted card room offerings after any changes have been made, you are deemed to have accepted the updated Terms.