Our Best 10 principles for cookies, privacy, and premium hospitality

Cookies are small text files that a website places on your device (such as a phone, tablet, or computer) when you visit. They contain simple information that allows the site to recognise your browser, remember certain selections, and keep your browsing session consistent from page to page.

On the Best10 Insights website, cookies help ensure that when you move from our home page to sections such as Restaurant & Lounge, Offline Poker Experience, Card Games & Packages, Private Events, and Contact Us, the experience feels smooth and uninterrupted.

In our sophisticated dining and offline poker environment, cookies support conveniences such as remembering that you have acknowledged our age requirements, keeping key accessibility settings consistent, and helping forms (for example, reservation and event enquiry forms) behave as expected.

Cookies used on this site do not run programs on your device, do not give us access to your files, and are not used to simulate or deliver any form of online gambling. They are functional tools, not a means of creating financial profiles or behavioural scores.

Our use of cookies is grounded in hospitality. We focus on how they can support a gracious, efficient experience for guests who are exploring our restaurant dining, offline poker lounge, card room packages, and hosted events.

• Keeping navigation between sections such as Restaurant & Lounge and Offline Poker Experience smooth and stable
• Supporting contact, reservation, and private event enquiry forms so your details reach our team reliably
• Remembering that you have seen essential notices, such as age guidance or cookie banners, so they do not repeatedly interrupt your visit
• Helping us identify which content guests value most, such as Top 10 reasons to book a private card room or Best 10 lounge experiences for groups
• Improving accessibility, readability, and performance across modern devices for both new and returning guests

We consider each cookie in the same way we design each aspect of our venue: carefully, deliberately, and always in service of your comfort and confidence as an in-person guest.

We may use carefully selected third-party services to help us understand how guests discover and navigate our dining room, card lounge, and offline poker offerings. These services can place their own cookies in order to deliver aggregated insights or embedded features.

Examples include:

• Analytics platforms that provide de-identified statistics on which pages are most frequently visited, such as Private Events or Experience
• Map or location services that help guests find our venue and plan their visit to the restaurant and poker lounge

These third-party cookies are used to enhance how guests discover our Top 10 lounge experiences for groups, understand our card room format, and find practical information about the venue. They are not used to track unnecessary personal details or to support any online gaming behaviour.

Where feasible, we configure these tools to minimise data collection, shorten retention periods, and align with Australian privacy expectations. You can further limit third-party cookies through your browser settings.

Any information associated with cookies is handled with discretion and care, consistent with the standards expected of premium Australian hospitality. While many cookies hold only technical or aggregated data, we still treat them as part of a broader privacy and security framework.

In practice, this means:

• We limit cookie use to what is necessary for site performance, measurement, and guest experience
• We do not sell cookie-derived data or share it for unrelated marketing
• We work with reputable service providers that align with Australian privacy expectations
• We retain analytics and technical logs only for as long as they are genuinely useful for improving our website and operations

Where cookie-related data may be considered personal information, we apply appropriate safeguards, access controls, and retention limits. For more detail on how we handle broader personal information, you can refer to our Privacy Policy.